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Privacy Policy

Effective Date: 04/05/2025

Introduction

ZO Agency ("we", "us", "our") is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you interact with our website https://www.zoagency.net ("Website").

By using our Website or providing your personal information to us, you agree to the terms of this Privacy Policy.

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1. What Personal Information We Collect

We may collect the following types of personal information:

- Name

- Email address

- Phone number

- Business name and job title

- Mailing and billing address

- IP address and browser details

- Any other personal information you voluntarily provide via our forms or communications

We may also collect non-personal information such as cookies and usage data to improve user experience.

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2. How We Collect Personal Information

We collect personal information through:

- Contact forms on our website

- Email communications

- Client onboarding processes

- Newsletter subscriptions

- Social media interactions

- Analytics and cookies

You have the option to not provide personal information, but this may limit your access to certain features of our website or services.

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3. Why We Collect Personal Information

We collect and use your personal information to:

- Communicate with you and respond to your inquiries

- Provide and improve our services

- Send newsletters, updates, or promotional material (with your consent)

- Conduct market research

- Comply with legal obligations

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4. Disclosure of Personal Information

We may disclose your personal information to:

- Our employees, contractors, and service providers

- Third-party tools and platforms (e.g. email services, CRMs, web analytics)

- Legal or regulatory authorities if required by law

We do not sell or rent your personal information to third parties.

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5. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage systems, password protection, and encryption where appropriate.

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6. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience and collect anonymous usage data. You can choose to disable cookies in your browser settings, but some features of the site may not work properly as a result.

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7. Access and Correction

You may request access to your personal information or request corrections by contacting us (details below). We will respond within a reasonable timeframe and in accordance with applicable laws.

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8. International Transfers

If your personal information is transferred outside Australia (e.g., to cloud service providers), we will ensure it is handled in accordance with the APPs and is appropriately protected.

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9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

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10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Please check back periodically to stay informed.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact:

ZO Agency

Email: contact@zoagency.net

Website: https://www.zoagency.net