Learn how we handle personal data, protect user privacy, and comply with data protection laws through our transparent Privacy Policy.
Last updated: 16/11/2025
1. Introduction ZO Agency ("ZO", "we", "us", or "our") is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and protect information relating to visitors, applicants, creators, brands, partners, and any other individuals who interact with ZO online or offline (collectively, "you"). By accessing our websites (including zoagency.net), platforms, communication channels, or any other services we provide (collectively, the "Services"), you acknowledge that you have read and understood this Privacy Policy.
2. Scope of This Policy This Privacy Policy applies to personal information that ZO processes in connection with:
- Visits to our websites and digital properties.
- Use of our ticketing, intake, application, and support systems.
- Creator, brand, and partnership intake processes.
- Recruitment and careers applications.
- General business communications and inquiries. It does not apply to information processed by third-party services that we do not control. We encourage you to review the privacy notices of any third parties you engage with separately.
3. Information We Collect
3.1 Information You Provide to Us We may collect information that you provide directly through the Services, including but not limited to: - Identification and contact details: name, email address, phone number, postal address, social media handles, and similar identifiers. - Application and intake information: CVs, portfolios, professional history, role preferences, campaign details, content links, performance metrics, and other information relevant to creator, brand, or careers evaluation. - Account and profile information: usernames, preferences, communication settings, and any details associated with your ZO-related profiles. - Transaction and operational information: records of interactions with ZO, support requests, ticket contents, communications, agreements, and related documentation. - Marketing and communication preferences: your choices regarding receiving updates, announcements, and promotional or operational communications from us. - Any other information that you voluntarily provide in connection with your engagement with ZO. You may choose not to provide certain information. However, if you decline to provide information that is necessary for us to deliver specific Services, we may be unable to provide some or all of those Services.
3.2 - Information Collected Automatically When you access or use the Services, we may automatically collect certain technical and usage information, which may include:
- Device and browser information.
- IP address, general location information (based on IP), and timestamps.
- Log data relating to your interaction with our websites and systems.
- Pages viewed, links clicked, and engagement patterns with our content.
- Information collected through cookies, pixels, and similar technologies ("Cookies") that support functionality, security, analytics, and performance. You can manage certain Cookie preferences through your browser settings. Disabling some Cookies may impact the functionality of our Services.
3.3 - Information from Third Parties We may receive information about you from third parties, such as:
- Service providers that support hosting, analytics, communications, or identity verification.
- Payment and billing providers (where applicable) that process transactions on our behalf.
- Social media platforms and networks, where you interact with our official accounts or content.
- Partners, brands, or creators who share information in the context of campaigns or collaborations.
We treat such information in accordance with this Privacy Policy, subject to any additional terms that apply under relevant law.
4. How We Use Personal Information We may use personal information for the following purposes:
- Service delivery: to operate, maintain, and provide the Services, including intake processes, applications, support and account-related functions.
- Evaluation and onboarding: to review and assess applications from creators, brands, partners, and candidates, and to manage subsequent onboarding processes.
- Relationship and account management: to manage ongoing relationships, communications, agreements, and operational matters.
- Communications: to respond to inquiries, provide support, send important notices, and deliver information related to Services, changes, and policies.
- Analytics and improvement: to monitor performance, analyse usage, improve functionality, and enhance user experience and service delivery.
- Security, fraud prevention, and compliance: to detect and prevent fraud or abuse, secure systems, and comply with legal, regulatory, or contractual obligations.
- Marketing (where permitted by law): to send relevant updates, news, and promotional information, subject to your communication preferences and any required consents. We only process personal information where we have a valid legal basis under applicable law, which may include consent, performance of a contract, compliance with a legal obligation, or our legitimate interests in operating and improving our business.
5. How We Share Personal Information We do not sell personal information.
We may share personal information in the following circumstances:
- Service providers: with trusted vendors that support our operations, such as hosting providers, analytics services, communication tools, and professional advisors. These parties are required to handle personal information in accordance with appropriate contractual and legal safeguards.
- Creators, brands, and partners: where necessary to facilitate legitimate collaborations, campaigns, or contractual relationships, and only to the extent appropriate for that purpose.
- Corporate transactions: in connection with a merger, acquisition, restructuring, or other corporate transaction, where personal information may be transferred as part of the business assets, subject to appropriate protections.
- Legal and compliance: when required by law, regulation, legal process, or governmental request, or to protect our rights, property, or the safety of ZO, our users, or others.
- With your direction or consent: where you explicitly request or authorize us to share information with a third party.
6. Data Security
We implement technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. While we strive to maintain robust security, no system can be guaranteed as completely secure. We encourage you to take appropriate precautions, including safeguarding any credentials associated with your interactions with ZO.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
- Providing and supporting the Services.
- Managing applications, relationships, and contracts.
- Meeting legal, regulatory, accounting, or reporting obligations. Retention periods may vary depending on the category of information and applicable legal requirements. When information is no longer required, we will take steps to delete, anonymize, or securely store it in a restricted archive, where appropriate.
8. Your Rights and Choices
Depending on your jurisdiction and applicable privacy laws, you may have certain rights in relation to your personal information, which may include: - Access: the right to request a copy of the personal information we hold about you.
- Correction: the right to request that inaccurate or incomplete information be updated.
- Deletion: the right to request deletion of certain personal information, subject to legal and operational limitations.
- Restriction or objection: the right to request that we limit or cease processing in certain circumstances. - Portability: the right to request that certain personal information be provided in a structured, commonly used format, where technically feasible.
- Consent management: where processing is based on consent, the right to withdraw that consent at any time, without affecting prior lawful processing. You may exercise these rights (where available) by contacting us using the contact details set out in Section 11. We will respond to requests in accordance with applicable law and may need to verify your identity before processing a request.
9. International Data Transfers
Depending on where you are located and where our infrastructure or service providers are based, your personal information may be transferred to and processed in other countries that may have different data protection laws than your country of residence. Where required, we implement appropriate safeguards to protect information in connection with such transfers.
10. Children’s Privacy
Our Services are not directed to children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information. If you believe a child has provided personal information to us, please contact us using the details in Section 11.
11. Contacting ZO Agency
If you have questions about this Privacy Policy, our data practices, or your rights, you may contact us through our designated support channel or via the contact details provided on our official website. Please clearly state that your inquiry relates to "Privacy" or "Data Protection" so that it can be routed appropriately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the "Last updated" date at the top of this document and, where required by law, provide additional notice. We encourage you to review this Privacy Policy periodically to stay informed about how we protect and process personal information