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We respond to every enquiry within one business day. For urgent projects reach us directly at contact@zoagency.net
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This Privacy Policy governs ZO Agency (ABN 93 530 419 578). We comply with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable international frameworks including the EU/UK GDPR.
Name, email, phone, company, project briefs, and payment info via contact forms. Automatically: IP address, browser type, pages visited, and session duration via cookies and analytics tools.
To respond to enquiries, deliver services, process payments, send project updates, improve our website, fulfil legal obligations, and prevent fraud.
We do not sell your personal information. We may share with trusted service providers, advertising platforms, and regulatory bodies where required by Australian law.
TLS/SSL encryption, role-based access, and secure cloud infrastructure. Records retained 7 years per Australian tax and corporate law.
Access (APP 12) and correction (APP 13) rights under the Australian Privacy Principles. EEA/UK residents also hold GDPR rights. Contact: contact@zoagency.net
Strictly necessary, analytics (GA4), and advertising cookies (Meta Pixel, Google Ads). Manage via browser settings.
contact@zoagency.net — we aim to respond within 30 days.
These Terms govern the relationship between ZO Agency (ABN 93 530 419 578) and any individual or entity engaging our services. Governed by the laws of New South Wales, Australia.
Performance marketing, creative strategy, content production, talent management, and digital growth services. Scope set out in a Statement of Work (SOW) agreed in writing prior to commencement.
A 50% non-refundable deposit is required before work commences. Balance due on delivery. Overdue invoices attract 10% p.a. interest. All fees in AUD, excluding GST unless stated.
All IP in final deliverables vests in you upon full payment. ZO Agency retains all pre-existing IP, tools, and methodologies.
Both parties hold non-public information in strict confidence. This obligation survives termination for 3 years.
Nothing excludes rights under the Australian Consumer Law. Total liability is capped at fees paid in the preceding 3 months.
30 days written notice by either party. The initial deposit is non-refundable in all circumstances.
Good faith resolution at contact@zoagency.net first. If unresolved within 30 days, mediation via the Australian Dispute Resolution Centre.